Frequently Asked Questions

For some the concept of staying in a private holiday home is a new one, which at times needs some explanation. Below we to hope to answer some of the questions you may have when considering a holiday home in the Bay of Islands.

Why should I stay in a private holiday home?

Staying in a private holiday home offers, self catering, complete privacy, flexibility and more space in which to relax and enjoy your chosen destination in your own timeframe.

What’s included in the price?

Our nightly rates generally include: a personal meet and greet, exclusive use of the holiday home and are GST inclusive. 
 
Are household supplies provided at the holiday home?

Yes, all the necessary cleaning items and basic household items such as toilet rolls, washing up liquid, washing powder, oil, salt, pepper are included.

Do we need to hire linen and towels?

All holiday homes supply duvets/dunners and inners, blankets, pillows, linen and towels for guest use. If specified you may need to bring your own linen and towels or hire them please check the listing information for each property.

Can we hire linen and towels?

Yes, the cost is $30.00 per person, per week. This covers pre-making of beds prior to arrival, sheets, pillow slips, towels, bath mats, face cloths, guest/hand towels and tea towels.

Additional services available on request?

Daily servicing, departure clean, childcare,  a full pantry provisioning service, portable cots, high chairs, stair gates, can be provided at an additional cost. 

What facilities are available?

Most of our properties, unless specified at the time of booking, have wireless or wired internet access, cell phone coverage, Sky TV, private laundry facilities and on/off street or garage parking.  A number of our Luxury and superior holiday homes have pools, and spas.

*Please note that some holiday homes do have a charge for the use of the spa - check the listing information.

What time can we check in and check out?

Our check in time is usually 3pm and check out usually between 9.30am -10am. Wherever possible we will certainly try to accommodate earlier and later check in and out times, but this may not always be possible in the busier periods.

What instructions/information are left in house?

A complete in-house compendium is provided in each holiday home. The compendium contains detailed instructions on appliances as well as the entertainment systems, pools and spas. Useful local information is also included, such as a list of local restaurants, phone numbers for a doctor, a dentist and police, as well as information on local activities.

Who is on-hand to assist me if I need something or there is an emergency?

Emergency numbers including doctor, dentist, police and fire are detailed in each holiday house in-house compendium.  We are only a phone call away should the worst happen.

How much is the deposit?

The deposit required to confirm your booking is 50% and must be paid within 48 hours of your request to confirm the booking. 

How much and when is the balance payment due?

The balance payment is the outstanding 50% of your booking. The balance payment is due 60 days prior to your arrival as per our terms and conditions.

Are we required to pay a bond?

Yes, there is a mandatory bond of $350.00 payable on all bookings, on the morning of your departure an inspection of the holiday home will be carried out by a member of the BOIHH team, should all be in order your bond will be refunded in full within 10 working days of your departure.

How can we make payments for the deposit, bond and balance?

  • Internet banking: You can pay by direct internet bank transfer, we can only make this facility available to New Zealand Residents. Please make your payment to: Bay of Islands Holiday Homes Westpac Paihia 03 0394 0124689 002
  • Credit Card:  We can take credit card payments (MasterCard or Visa)  **Please note that there is a 3% credit card transaction fee applicable on all payments

What is your cancellation policy?

Cancelation within 60 days of arrival date: 30% forfeit of the total booking price.

Cancelation within 30 days of arrival date: 100% forfeit of the total booking price.