GENERAL TERMS AND CONDITIONS

Please ensure that you read the Booking and Payment Policy links at the bottom of the booking calendar or booking form page.  You will be required to tick and agree to our Booking Terms & Conditions at the bottom and in the middle of the booking page before you complete the booking process - a summary of these terms and conditions is below.

No Parties, No Venue Use, No unadvised guests

Please note we do not permit properties to be booked for use as party or function venues. Properties are made available on a per person basis & only for guests that form part of the booking. Please contact us if you have any questions in regard to this policy or you need to update your booking details.

Payment Policy

A 50% deposit is required to confirm your booking and is payable at the time of making the booking - this will be taken from the credit card when you submit with the booking.

The balance of the cost of your stay must be paid at least 60 day/s before your arrival date (or at the time of booking if this date has passed). If the balance is not paid in time, we reserve the right to cancel your booking and retain the deposit paid.

A Booking Fee of NZ$25.00 is payable on all bookings.

If you wish to secure your stay by bank or international transfer Contact us for more details.

Payment reminders are not automatically provided before charging of the rental balance. If you require a reminder, wish to alter the payment card details or make this payment by another means please Contact us as early as possible.

Arrival instructions will be emailed upon completion of billing & verification of the bond.

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your group the terms of these booking conditions. A contract will exist as soon as we issue our confirmation. This contract is made on the terms of these booking conditions which are governed by Law and we both agree to submit to the jurisdiction of the Courts at all times.

A contract only exists between us when we have received your completed online booking form together with your deposit and we have issued our confirmation.

Once we have received your booking form and booking deposit, we will, subject to availability, confirm your stay by issuing a confirmation by email. This confirmation will be sent to the group leader. Please check this confirmation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 5 working days of our sending it out.

Once all parties have accepted a booking confirmation, any requests to alter dates already confirmed are subject to approval by BOIHA and the property owner. Changes to confirmed bookings and cancellations will incur an administration fee of NZ$100.00. BOIHA will acknowledge all amendments/changes/cancellations in writing.

Credit Card Surcharge

All payments by credit card are charged in New Zealand Dollars only and will incur a surcharge of 3.5%.

Cancellation and Changes to Bookings

Cancellation by guest within:

  • 30 day/s or less before arrival - Cancellation charge is 100% of the total booking cost
  • 60 day/s or less before arrival - Cancellation charge is 50% of the total booking cost

The cancellation policy also applies to changes which decrease the overall value of a booking, for example decreasing the number of guests staying or shortening the length of stay.

Moving a booking to a future date may be possible. Before cancelling please contact us to discuss this option.

All cancellations will incur a 3.5% credit card transaction fee.
Changes to confirmed bookings and cancellations will incur an administration fee of NZ$100.00. BOIHA will acknowledge all amendments/changes/cancellations in writing.

Failure to arrive with no prior cancellation advice will result in forfeiture of the full booking cost. No cancellations are accepted upon, during or after the day of arrival.

Changes and Cancellation by Bay of Islands Holiday Homes:

If the rental accommodation becomes unavailable due to circumstances beyond our control, we will endeavour to offer an alternative holiday accommodation of comparable standard. Where this is cheaper we will refund the difference, but where it is more expensive you will have to pay the difference. Failing that, we will return all monies paid unless the change or cancellation arises from reasons of Force Majeure. The holiday may also be cancelled by us if full payment has not been received 6 days before the scheduled arrival date. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

Linen/Towel Hire
Pillows, duvets, and/or blankets are available at the holiday home. You will be required to bring your own linen (BYO) (top & bottom sheet and pillowcases) bath towels, beach towels, and tea towels unless the provision of these is otherwise specified in the property page details or your have agreed to pay for hire linen.

Linen Hire is charged on a per person basis @ NZ$35.00 per person per 7 days or part thereof.

Check-in & Check-out Times

Standard check-in is anytime after 3pm* on your day of arrival.
Standard check-out is by 10am* on your day of departure.

* Early check-in (anytime after 12.00pm) or late check-out (anytime before  12.30pm) is available by prior arrangement. An $85.00 fee to cover the cost of an additional housekeeper will apply.

Bond Policy

A mandatory BOND of $350.00 is required to cover service charges, accidental damage, breakage or loss. This amount will be added to your invoice and is payable with the balance of your booking cost, as specified above. If payment is made by bank transfer current Credit Card details are required.

By proceeding with this booking you authorise Bay of Islands Holiday Homes to charge the card/bond for the fair cost of replacement, repair, or services required to restore the property, its chattels, furnishings or grounds to the condition found at arrival, where it can be established that such issues arose in the course of your stay & where these issues cannot be attributed to fair wear & tear.

Provided the keys have been returned as specified and we have been advised that everything is in order your security deposit will be refunded for the full amount, within 10 working days of the end of your stay.

Should the BOND prove inadequate to fully cover any costs that may arise, we reserve the right to invoice you or charge the credit card that made the booking for the immediate payment of the outstanding amount.

 

Internet Usage Policy

Free WiFi internet is provided at most properties for web browsing & communication. This service is not provided for heavy streaming or downloading & the viewing or downloading of illegal content is strictly prohibited. If heavy data usage (in excess of 1GB/day) is recorded during your stay your bond may be charged to replenish the data allowance for follow-on guests. Please contact us in advance if you wish to purchase a greater data allowance for your stay.

 

Cleaning at departure - Guests

  • All dishes must be clean, dry and put away, don’t leave dishes in the dishwasher even clean ones!
  • Remove all linen from beds (leave the duvet covers on please), put all linen/towels in the bathroom/s if you have paid for hire linen/towels, remember to take all of your own linen and towels with you.
  • Clean all appliances, microwave, oven etc…
  • Clean the fridge/freezer
  • Bathrooms and toilets tidy
  • Please place all TV, air-conditioning, stereo remotes etc; next to the actual appliance
  • Clean the BBQ and ensure it is covered (if it has a cover)
  • Check all doors and windows are locked
  • Put all furniture back as it was when you arrived
  • Please ensure everything is left in exactly the same condition as you found it.
  • Prior to your departure please ensure that you have disposed of all of your rubbish/recycling at the local Transfer Centre at the top of Florance Avenue.

 

BOI Holiday Homes - Cleaners

  • Sanitise the kitchen
  • Sanitise all bathrooms, toilets and laundry areas
  • Dust and wipe all surfaces

 

Travel Insurance

We strongly recommend that you consider travel insurance.