Terms And Conditions

GENERAL TERMS AND CONDITIONS

Please ensure that you read the Booking and Payment Policy links at the bottom of the booking calendar or booking form page.  You will be required to tick and agree to our Booking Terms & Conditions at the bottom and in the middle of the booking page before you complete the booking process – a summary of these terms and conditions is below.

Thank you for choosing to book with BOIHH! We’re delighted to host you and look forward to welcoming you to Russell in the Beautiful Bay Of Islands, our favourite place to play, rest, relax & unwind!

Let’s get the legal stuff out of the way so we can focus on your holiday:

At BOIHH, we act on behalf of our property owners to ensure that their properties are well taken care of & we’re required to adhere to the following Terms & Conditions:

Please note that by accepting our terms & conditions you are agreeing to abide by any property specific rules & regulations.

No Parties, No Venue Use, No unadvised guests

Please note we do not permit properties to be booked for use as party or function venues. Properties are made available on a per person basis & only guests that form part of the booking are permitted to stay on the property. Please let us know if you have any additional guests wanting to stay at the property as additional charges will apply.

We do allow our guests to have visitors at the property, please keep these to small groups & be respectful of our properties & neighbours. Should we be called out with an excessive noise complaint, there will be a $500.00 call out fee charged to the primary guest.

Please note that unfortunately we are not able to allow pets on our properties.

Please contact us if you have any questions or wish to discuss anything related to these policies or if you need to update your booking details.

Damage Policy

The primary guest (the person responsible for making the reservation) is required to inform BOIHH immediately of any damage caused at the time of the incident happening via email / text /phone call and will be liable for all cost associated with the damage. Where you are liable for damage either deliberate or accidental we will provide you with an invoice detailing the costs incurred. This is payable within 72 hours. If you fail to make payment, we will immediately refer the matter to our debt collection agency.

Payment & Cancellation Policy

A 50% deposit is required to confirm your booking and is payable at the time of making the booking – this will be taken from your credit card when you submit with the booking. Direct transfer facilities are also available.

The balance of the cost of your stay must be paid at least 60 days before your arrival date (or at the time of booking if this date has passed). If the balance is not paid in time, we reserve the right to cancel your booking and retain the deposit paid.

A Booking Fee of NZ$75.00 + GST is payable on all bookings. If you wish to alter the payment card details or make this payment by other means please Contact us as early as possible.

Arrival instructions will be emailed 48 hours prior to your arrival.

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your group the terms of these booking conditions. A contract will exist as soon as we issue our confirmation. This contract is made on the terms of these booking conditions which are governed by Law and we both agree to submit to the jurisdiction of the Courts at all times.

A contract only exists between us when we have received your completed online booking form together with your deposit and we have issued our confirmation.

Once we have received your booking request and booking deposit, we will, subject to availability, confirm your stay by issuing a confirmation by email. This confirmation will be sent to the primary guest. Please check this confirmation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 5 working days of our sending it out.

Once all parties have accepted a booking confirmation, any requests to alter dates already confirmed are subject to approval by BOIHH and the property owner.

Changes to confirmed bookings and cancellations will incur an administration fee of NZ$100.00. BOIHH will acknowledge all amendments/changes/cancellations in writing.

Credit Card Surcharge

All payments by credit card are charged in New Zealand Dollars only and will incur a surcharge of 3.5%.

Cancellation by guest:

• 30 day/s or less before arrival – Cancellation charge is 100% of the total booking cost.
• 60-30 days before arrival – Cancellation charge is 50 % of the total booking cost.

The cancellation policy also applies to changes which decrease the overall value of a booking, for example decreasing the number of guests staying or shortening the length of stay.

Moving a booking to a future date may be possible subject to the booking being of the same or higher value. Before cancelling, please contact us to discuss this option.

All cancellations will incur a 3.5% credit card transaction fee.

Failure to arrive with no prior cancellation advice will result in forfeiture of the full booking cost. No cancellations are accepted upon, during or after the day of arrival.

Changes and Cancellation by Bay of Islands Holiday Homes:

If the rental accommodation becomes unavailable due to circumstances beyond our control, we will endeavour to offer an alternative holiday accommodation of comparable standard. Where this is cheaper, we will refund the difference, but where it is more expensive you will be required to pay the difference. Failing that, we will return all monies paid unless the change or cancellation arises from reasons of Force Majeure. The reservation may also be cancelled by us if full payment has not been received 6 days prior to the scheduled arrival date. We regret we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.

We strongly recommend that you take out travel insurance- we understand that sometimes things happen that are out of your control so please ensure you’re covered for any unforeseen events or circumstances due to illness or cancelled flights etc.

Linen/Towel Hire

Holiday Homes: Linen is automatically added to your reservation, this is charged at $40.00 +gst per person. 

Russell Cottages: All linens & pool towels are included in the price of your reservation.

Luxury Holiday Villas: Cloud 9, Heaven NZ & 9 The Strand- All linens & pool towels are included in the price of your reservation.

Check-in & Check-out Times

Standard check in hours are between 3pm & 8pm on your day of arrival. Arrivals after 8pm will incur a $100.00 late check in fee. Earlier check in times subject to availability.
Standard check out is by 10am on your day of departure. Late check outs subject to availability & will incur a $100.00 late check out fee.

House Rules

Internet Usage Policy:

Free Wi-Fi is provided at all properties for your convenience The viewing or downloading of illegal content is strictly prohibited. Many of our holiday homes have NETFLIX & other entertainment apps on the smart TVs, you will need to use your own login and password details to access this service- please remember to bring these with you & to log out before you leave to protect your privacy.

Water:

The entire Russell area relies on rainwater harvesting for our water supply, every drop of water in this town is pure, filtered natural rainwater, free of additives & absolutely delicious & safe to drink!

Please help us to conserve our most precious natural resource by being mindful of how much you use.

Unfortunately we’re not able to allow washing of boats on our properties due to our limited supply of water.

An excessive use of water fee of $600.00 will be charged if we are required to call out a water truck due to misuse of water.

Cleaning:

We really appreciate your assistance with preparing the house for cleaning, if you could please ensure the following are done before your departure:

• Load all dishes into the dishwasher & run.
• Wipe down counters & appliances.
• Remove all sheets & pillowcases from beds (leave the duvet covers on please), please leave all linen/towels in the bathrooms. Don’t worry about washing towels etc. we use rental linen which gets sent to the laundry for cleaning & sanitising.
• Place all TV, air-conditioning, stereo remotes etc; next to the actual appliance.
• If your property has a BBQ, please ensure the gas is switched off & the cover is on.
• Check all doors and windows are locked.
• Put all furniture back as it was when you arrived.

 Please leave our home in the same condition as you found it & remember to do a final check for your belongings before heading home.

Our cleaners will come in & do a thorough clean of the property after you have left. Thank you for assisting us by having the property ready for them!

Rubbish

• Holiday Homes: For your convenience, there is a rubbish & recycling centre at the top of Florance Avenue (on your left if you head out of town towards the vehicle ferry). You’re welcome to dispose of any rubbish or recycling there during your stay. If you’re able to, please dispose of your final rubbish on your way to the ferry.
• Russell Cottages: Rubbish bins are provided in various locations in the complex for our guests. Each cottage has a recycling bin outside the front door, please leave your recycling in the bins which will be cleaned out daily by the groundsman.
• Luxury Holiday Villas: Please leave your rubbish & recycling in the bins provided on the property & these will be removed for you.

• Fine Print
• Call Out Fee NOISE COMPLAINT – $500 charged to Guest
• Call Out Fee for lost key, replacement of LPG due to failing to switch off gas, etc: $100/hr charged to guest with a Min 1/2hr
• Excessive Use of Tank Water:  $600
• Cancellation within 60 days of arrival date: 50% forfeiture of the total booking price.
  Cancellation within 30 days of arrival date: 100% forfeiture of the total booking price.
  Moving a booking to a future date may be possible. Before cancelling, please contact us to discuss this option.
  Changes to confirmed bookings and cancellations will incur an administration fee of NZ$100.00. BOIHH will acknowledge all amendments/changes/cancellations in writing.
  Failure to arrive with no prior cancellation advice will result in forfeiture of the full booking cost. No cancellations are accepted upon, during or after the day of arrival.

PCI Compliance

Information on PCI Compliance when using Bay of Islands Holiday Homes Limited.

PCI Compliance otherwise referred to as Payment Card Industry Data Security Standard (PCI DSS) is a propriety information security standard for organisations working with major branded credit cards such as Visa, MasterCard, American Express and JCB. The PCI Compliance Standard is mandated by the card brands and administered by the Payment Card Industry Security Standards Council.

The PCI Compliance Standard was created to increase controls around cardholder data and reduce credit card fraud. Validation of compliance is performed annually by either external Qualified Security Assessors (QSA) or by an internal department focused on Internal Security Assessment (ISA) that creates a Report on Compliance (ROC) for organisations handling large volumes of transactions. Alternatively, a Self-Assessment Questionnaire (SAQ) can be completed by companies handling smaller volumes.