Terms And Conditions


Please ensure that you read the Booking and Payment Policy links at the bottom of the booking calendar or booking form page.  You will be required to tick and agree to our Booking Terms & Conditions at the bottom and in the middle of the booking page before you complete the booking process – a summary of these terms and conditions is below.

No Parties, No Venue Use, No unadvised guests, NO PETS.

Please note we do not permit properties to be booked for use as party or function venues. Properties are made available on a per person basis & only for guests that form part of the booking. Please contact us if you have any questions in regard to this policy or you need to update your booking details.

Damage Policy

The group leader (the person responsible for making the reservation) will inform BOIHH immediately of any damage caused at the time of the incident happening via email / text /phone call of the situation and will be liable for all cost associated with the damage. Where you are liable for damage either deliberate or accidental we will provide you with an invoice detailing the costs incurred. You must pay this within 72 hours. If you fail to make payment, we will immediately refer the matter to our debt collection agency.

Payment Policy

A 50% deposit is required to confirm your booking and is payable at the time of making the booking – this will be taken from the credit card when you submit with the booking.

The balance of the cost of your stay must be paid at least 60 day/s before your arrival date (or at the time of booking if this date has passed). If the balance is not paid in time, we reserve the right to cancel your booking and retain the deposit paid.

A Booking Fee of NZ$75.00 is payable on all bookings.Payment reminders are not automatically provided before charging of the rental balance. If you require a reminder, wish to alter the payment card details or make this payment by other means please Contact us as early as possible.

Arrival instructions will be emailed upon completion of the 50% balance payment.

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your group the terms of these booking conditions. A contract will exist as soon as we issue our confirmation. This contract is made on the terms of these booking conditions which are governed by Law and we both agree to submit to the jurisdiction of the Courts at all times.

A contract only exists between us when we have received your completed online booking form together with your deposit and we have issued our confirmation.

Once we have received your booking request and booking deposit, we will, subject to availability, confirm your stay by issuing a confirmation by email. This confirmation will be sent to the group leader. Please check this confirmation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 5 working days of our sending it out.

Once all parties have accepted a booking confirmation, any requests to alter dates already confirmed are subject to approval by BOIHH and the property owner.

Changes to confirmed bookings and cancellations will incur an administration fee of NZ$100.00. BOIHH will acknowledge all amendments/changes/cancellations in writing.

Credit Card Surcharge

All payments by credit card are charged in New Zealand Dollars only and will incur a surcharge of 3.5%.

Cancellation by guest:

  • 30 day/s or less before arrival – Cancellation charge is 100% of the total booking cost
  • 60 day/s or less before arrival – Cancellation charge is 50% of the total booking cost 

The cancellation policy also applies to changes which decrease the overall value of a booking, for example decreasing the number of guests staying or shortening the length of stay.

Moving a booking to a future date may be possible. Before canceling please contact us to discuss this option.

All cancellations will incur a 3.5% credit card transaction fee.

Changes to confirmed bookings and cancellations will incur an administration fee of NZ$100.00. BOIHH will acknowledge all amendments/changes/cancellations in writing.

Failure to arrive with no prior cancellation advice will result in forfeiture of the full booking cost. No cancellations are accepted upon, during or after the day of arrival.

Changes and Cancellation by Bay of Islands Holiday Homes:

If the rental accommodation becomes unavailable due to circumstances beyond our control, we will endeavour to offer an alternative holiday accommodation of comparable standard. Where this is cheaper we will refund the difference, but where it is more expensive you will have to pay the difference. Failing that, we will return all monies paid unless the change or cancellation arises from reasons of Force Majeure. The holiday may also be canceled by us if full payment has not been received 6 days before the scheduled arrival date. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

Linen/Towel Hire
Linen and towel hire is charged on a per person basis @ NZ$ 40.00 per person.

Please refer to the property if your linen and towels are included or you have to pay the extra charge.

Check-in & Check-out Times

Standard check-in is anytime after 3pm on your day of arrival.
Standard check-out is by 10am on your day of departure.

Internet Usage Policy

Free WiFi internet is provided at most properties for web browsing & communication. This service is not provided for heavy streaming or downloading & the viewing or downloading of illegal content is strictly prohibited. Many of our holiday homes have NETFLIX on the smart TV, please respect the use of this service. You will need to use you own login and password details to access this service.

Cleaning at departure – Guests

  • All dishes must be clean, dry and put away, don’t leave dishes in the dishwasher even clean ones!
  • Remove all linen from beds (leave the duvet covers on please), put all linen/towels in the bathroom/s if you have paid for hire linen/towels,
  • Remember to take all of your own linen and towels with you.
  • Clean all appliances, microwave, oven etc.
  • Clean the fridge/freezer
  • Bathrooms and toilets tidy
  • Please place all TV, air-conditioning, stereo remotes etc; next to the actual appliance
  • Clean the BBQ and ensure it is covered (if it has a cover)
  • Check all doors and windows are locked
  • Put all furniture back as it was when you arrived
  • Please ensure everything is left in exactly the same condition as you found it.
  • Prior to your departure please ensure that you have disposed of all of your rubbish/recycling at the local Transfer Centre at the top of Florance Avenue.

BOI Holiday Homes – Cleaners

  • Sanitise the kitchen
  • Sanitise all bathrooms, toilets and laundry areas
  • Dust and wipe all surfaces

Travel Insurance – We strongly recommend that you take out Travel Insurance for both International and Domestic Travel.

PCI Compliance
Information on PCI Compliance when using Bay of Islands Holiday Homes Limited.

PCI Compliance otherwise referred to as Payment Card Industry Data Security Standard (PCI DSS) is a propriety information security standard for organisations working with major branded credit cards such as Visa, MasterCard, American Express and JCB. The PCI Compliance Standard is mandated by the card brands and administered by the Payment Card Industry Security Standards Council.

The PCI Compliance Standard was created to increase controls around cardholder data and reduce credit card fraud. Validation of compliance is performed annually by either external Qualified Security Assessors (QSA) or by an internal department focused on Internal Security Assessment (ISA) that creates a Report on Compliance (ROC) for organisations handling large volumes of transactions. Alternatively, a Self-Assessment Questionnaire (SAQ) can be completed by companies handling smaller volumes.